Reimagining the Bank of America Building: Community Visioning in Highland Park

Storefront for Community Design partnered with Maggie Walker Community Land Trust (MWCLT) to lead a community engagement process to receive feedback and ideas from residents for the new intended use of the former Bank of America building located at 1307 E Brookland Park Blvd in Northside’s Highland Park community. The Bank of America building closed in 2017 and ownership was transferred to the Richmond Land Bank, a program of MWCLT, in the hope of finding a suitable use and tenant in the coming years.

In late 2020, Storefront developed a creative digital and physical outreach plan to frame an accessible, culturally responsive community listening approach that amplified the ideas that Northside residents have regarding the intended use of the former Bank of America Building. Data and responses were collected and presented in a final report for the MWCLT Citizen Advisory Panel to consider as they determine future use of the building.

The existing Bank of America building on the left.

Prior to leading on-the-ground engagement efforts, Storefront and community partners developed three project goals:

1. Collaborative Engagement
With the help of two key community residents, identify and connect with varying audiences in Northside’s Highland Park community through in-person conversations and virtual open house presentations.


2. Meaningful Data collection
Utilizing a variety of methods, solicit feedback from community members on the potential use of the Bank of America building.


3. Effective reporting
Utilizing feedback, gather and synthesize responses into a final report that provides recommendations and next steps for a successful community-led project.

From late summer 2020 to winter 2021, Storefront and community partners approached the engagement and project delivery work in four phases.

Throughout the engagement process, Storefront and community partners followed a schedule that included four phases: Research and Background information, Branding Design and Community Survey, Community Engagement, and Final Recommendations.

During the research and background phase, the team reviewed the current conditions of the Bank of America building and also researched its past use. By visiting the building, taking photos and videos, and reviewing floor plans, the team was able to understand its current conditions and use this information to present to the community and also apply potential uses.

During the branding and community outreach phase, the team created fun and engaging posters to hang along the business corridor to gain interest from the community. Community voice leads and consultants canvassed the Highland Park business corridor and Brookland Park business corridor to discuss the bank building with local business owners. An online survey was also developed for all residents of the Northside, and beyond, to provide their ideas for the future of the bank building.

Photos of the interior and exterior conditions of the existing Bank of America building.

Posters and flyers developed to spark the interest of the community including links to the online community survey.

Due to COVID-19, the project partners were unable to directly engage with individuals in large groups. Staff, volunteers, and community leaders opted for virtual engagement and held an open house on December 15, 2020. The project partners presented their research from Phase 1 and Phase 2 and provided case studies to spark the imagination of attendees.

The project partners also attended the Highland Park Quality of Life meeting to present their findings and ideas to community members in attendance. Both presentations provided attendees the forum to voice their ideas, concerns, and questions regarding the use of the bank building.

Virtual open house presentation to community members.

In the final phase, Storefront and community partners developed a report that included final recommendations for the MWCLT Citizens’ Advisory Panel and MWCLT Board to consider as they determine future use of the building. After a thorough review of the survey results, conversations, and virtual chats, the following top five uses are initial recommendations for the Bank of America building.

1. Grocery / Farmer’s Market
Potential business models may include affordable products, commercial kitchen space, food hall, and / or pharmacy.


2. Restaurant
Business models may include black-owned or community-based small businesses with the inclusion of healthy food options.


3. Coffee Shop / Café / Bakery
Business models may include black-owned or community-based small businesses in a creative space.


4. Community Center
Business models may include performing arts, business incubators for the arts, social gathering space, entertainment, and / or co-working space.


5. Doctor’s Office / Preventative Health
Business models may include vaccination center, in-home health services to community members, health education, and / or sidewalk labs.

MWCLT staff are preparing a draft RFP that includes these community priorities. They will be gathering comments on the report published by Storefront for Community Design and presenting it at a public Citizens Advisory Panel meeting on May 8, 2021. To share your comments, impressions, and questions, check out the Richmond Land Bank website to review the report and discover next steps. In addition, if you are interested to participate in future engagement opportunities as the building development progresses, submit your contact information in the form on the RLB Bank of America webpage.

Download the Full Report: Reimagining the Bank of America Building: Community Engagement Report

Highland Park Spring Break 2017

On Saturday April 29th, Highland Park residents joined us for the Highland Park Spring Break Event. The event featured 8 different non-profit organizations working within the community. The goal was to engage with community members about how they might envision the growth of their neighborhood, to describe the resources these organizations offered, and most importantly to eat, dance, and perform in the talent show. 

At least 100 people showed up to dance, hear about the Storefront for Community Design, Groundwork RVA, Saving Our Youth, the CPDC, LISC, and Tricycle Gardens. On display in the 6PIC space were plans for architectural plans for local business improvements that community members voted on. The day was unusually hot but that didn't stop the talent show from continuing!

East End Listening: What We Heard

Storefront staff located at Creighton Court's resource center to engage residents about redevelopment.

As part of the team with the City of Richmond, Richmond Redevelopment and Housing Authority (RRHA), The Community Builders (TCB), VCU Center on Society & Health, the Informed Neighbors Corps and residents of Church Hill North, the Storefront for Community Design began a passive engagement process to assist in providing perspective and insight from residents in and around Creighton Court. This was our first interjection into the neighborhood to begin the process of being present and gaining perspective on things they have heard, things that are still unclear, and their hopes for the future.

City Stadium Neighborhood: Keep the Kickers

The redevelopment of the City Stadium Site is of importance to the entire greater Richmond region, but this engagement process focused on the input and perspectives of those neighbors in closest proximity to the site—the people who interact with the site on a daily basis. The neighborhoods specifically targeted were: the Stadium Neighborhood, the Carillon, Carytown South, Rothesay Circle, and Carytown.

Storefront led a prioritization exercise which revealed that most of the surrounding neighborhoods prefer the City Stadium site (currently used by the Richmond Kickers soccer team), continue use as sports complex.

Scott's Addition Workshop Report

In June of 2013, the Scott’s Addition Business Association (SABA) and City Councilman Charles Samuels engaged Storefront to conduct a series of neighborhood workshops to develop a community design action plan.

Robinson Street Association Identifies Streetscape Needs

Storefront responded to a request from the newly formed Robinson Street Association to assist in a prioritization process by, first, organizing an urban design walk down the corridor with members of the City of Richmond’s Department of Planning and Development Review (PDR) in February of 2013. This report is a result of workshops around those observations.