Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a listed casino? This page covers how to reach the Online Casinos team, what kinds of messages we handle, and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of our team will read your message personally. We do not rely on automated ticketing to filter enquiries — every email gets a human response.
To help us route your message quickly, it helps to mention upfront whether you're asking about a specific casino, a bonus term, a technical issue with the site, or something else entirely. A clear subject line means less back-and-forth before you get a useful answer.
What We Can Help With
- Review accuracy — If you think a rating, bonus figure, or piece of licensing information on the site looks out of date, tell us. We check our listings periodically, but reader corrections help us fix things faster.
- Bonus and terms questions — If a wagering requirement, expiry date, or withdrawal cap mentioned on a review is unclear, we can point you back to where that detail sits or clarify how we sourced it. We can't confirm live promotional terms on a casino's behalf — always check the operator's own terms page before you claim anything.
- New casino suggestions — If you've come across a newly launched casino operating legally in the US and think it deserves a look, let us know and we'll consider it for future coverage.
- Site feedback — Broken links, confusing layout, or anything that makes the site harder to use. We'd rather hear about it than have readers struggle silently.
- Responsible gambling concerns — If you or someone you know is finding it hard to keep gambling under control, say so in your message. We'll point you toward self-exclusion programmes and national support organisations rather than offering advice we're not qualified to give.
What Happens After You Send a Message
Every message is reviewed individually. We aim to reply within a couple of working days, though enquiries that need us to double-check something with an operator can take a little longer. You'll always get a follow-up rather than silence.
One thing we can't do by email: place bets, process deposits or withdrawals, or resolve account disputes with a specific casino. Those requests need to go directly to the casino's own customer support team, since account access and funds sit entirely on their side, not ours.
Before You Write In About a Bonus or a Listing
A few quick checks often answer common questions faster than waiting for a reply:
- Confirm the casino you're asking about is one we currently cover — our rankings change as new operators enter the US market and others adjust their offers.
- Re-read the bonus terms on the casino's own site, since wagering requirements, game restrictions, and maximum withdrawal limits are set by the operator and can change without notice.
- Check whether your state allows the type of real-money play you're asking about — legal online casino gambling in the US varies by state, and availability depends on where you're physically located when you play.
If you're researching options outside the mainstream US-licensed market, our page on trusted non-GamStop casinos in the UK covers a different regulatory landscape and won't apply to US-based play.
A Note on What This Site Does and Doesn't Do
Online Casinos is an independent comparison and review resource. We research publicly available information on licensing, bonus terms, payment methods, and game selection to help readers compare options — we don't operate any casino, hold player funds, or process withdrawals ourselves. If your message concerns an in-progress deposit, a stuck withdrawal, or a locked account, that has to go to the casino's own support desk, since only they can access your account.
Thank you for taking the time to reach out. Honest feedback from readers is part of how we keep this site useful, and we look forward to hearing from you.